Lennox Manager, Customer Service in Richardson, Texas
Lennox International (LII) is a leading global provider of innovative climate control solutions for heating, ventilation, air conditioning, and refrigeration (HVACR) markets.
Beginning over a century ago, Lennox International has built a strong heritage of Innovation and Responsibility. Our position as an innovation leader continually inspires us to promote more efficient energy use and a healthier environment through our product operations. Our engaged and diverse workforce is committed to providing climate control solutions that provide the most value and comfort for our customers.
We are proud to have instilled a shared sense of responsibility and commitment among our approximately 10,000 employees located throughout North America, South America, Europe, Asia, and Australia.
Manages first line supervisors that are responsible for managing the day-to-day operations of a team of representatives that handle customer service inquiries and problems via the telephone and sometimes e-mail. May also manage customer service representatives employees directly.
Develops and monitors the application of operating systems including policies and procedures, operating structure, and information flow. Establishes, implements, and maintains administrative and technical procedures to provide responsive after-sales service to customers. Develops service policies, rates, schedules, procedures and methods. Provides for the maintenance and review of service records to determine product reliability, service costs, spares requirements and the like. Ensures the volume of work produced meets product/service standards and exceeds quality standards. Ensures that departmental operating costs and profit goals are attained. Approves personnel activities concerning hiring, training, development, and evaluation of staff performance. May develop and recommend manpower plans, operational budgets, capital equipment, inventory requirements and the like in order to manage and control the customer service organization in an independent manner. May build industry relations communicating technologies and operational concerns through industry networking. May manage order-processing activities through subordinate supervisory levels.
Requires a bachelor's degree or an equivalent combination of education and experience. Requires at least 8 years related experience. Requires at least 3 years experience as a manager.
Excellent written and verbal communication skills, including effective listening skills. Requires extensive knowledge of the organization, products and services. May require advanced problem solving. Must be able to train, evaluate and direct the work of assigned employees. Requires ability to establish policies and manage business and operational aspects of assigned call center.
Job Locations US-TX-Richardson
Requisition # 2020-23031
Category Customer Service
Shift / Hours Regular
Lennox International is an Equal Opportunity Employer and supports a diverse, inclusive work environment.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, transgender status, sexual orientation, national origin, genetics, disability, age, or veteran status.
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