Lennox Marketing Program Specialist II in Richardson, Texas

Company Overview

Lennox International (LII) is a leading global provider of innovative climate control solutions for heating, ventilation, air conditioning, and refrigeration (HVACR) markets.

Beginning over a century ago, Lennox International has built a strong heritage of Innovation and Responsibility. Our position as an innovation leader continually inspires us to promote more efficient energy use and a healthier environment through our product operations. Our engaged and diverse workforce is committed to providing climate control solutions that provide the most value and comfort for our customers.

We are proud to have instilled a shared sense of responsibility and commitment among our approximately 10,000 employees located throughout North America, South America, Europe, Asia, and Australia.

Job Description

  • Coordinate with technology partners and customer service partners to resolve customer issues (close feedback loop with customer)

  • Supports and maintains a Product Backlog for eCommerce for LennoxPros improvements

  • Works with IT and business stakeholders to groom the product backlog and schedule enhancements and fixes for release

  • Support User Acceptance Testing by coordinating and organizing stakeholders, developing testing procedures, coordinating logistics and reporting of UAT activities

  • Manages and support and feedback inbox, community blog, collaborates with internal business units to respond to customers and recommends and implements improvements to SOP’s

  • Assist Lennox Stores and Promotions team with set-up and testing for new store launches and new promotions set-up

  • Manage Marketing team source document repository, develop and perform audit functions

  • Develop and coordinate with business representatives to build and execute release/project communication plans

  • Develop a working knowledge of the ecommerce system and serve as a primary SME for the Marketing organization

  • Collaborate with customers in collecting feedback data and logging

  • Build and distribute D/W/M ecommerce site sales and statistics reports

  • Own and manage UAT for ecommerce website such as developing kick-off materials, coordinating testers, monitoring script execution through daily check-point meeting and daily reporting. Provide input into Go No Go decisions

  • Support the launch of strategic ecommerce and DX programs

  • Collaborate with eCommerce Omni-Channel Product Manager in the management and execution of project tasks i.e., releases, projects, programs and portfolio management

Qualifications

  • Requires a bachelor's degree or an equivalent combination of education and experience. Requires at least 1 year related experience

  • Requires knowledge of marketing best practices

  • Requires strong written and verbal communication skills

  • Must have knowledge of a Microsoft Office and other related technologies

  • Must have experience on executing technology projects or products on widely different scales

Requisition # 2018-13674

Category Marketing

Shift / Hours Regular

Lennox International is an Equal Opportunity Employer and supports a diverse, inclusive work environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, transgender status, sexual orientation, national origin, genetics, disability, age, or veteran status.

Applicants with Disabilities

If you are an individual with a disability or a disabled veteran who is unable to use our online tools to search and apply for jobs, you may request a reasonable accommodation by contacting us at Recruitment@Lennoxintl.com

E-Verify Participation

For jobs located within the United States, LII participates in the Electronic Employment Verification Program known as E-Verify.

Please visit the E-Verify website for more information on this program.