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Lennox Quality Initiatives Lead in Richardson, Texas

Company Overview

Lennox International (LII) is a leading global provider of innovative climate control solutions for heating, ventilation, air conditioning, and refrigeration (HVACR) markets.

Beginning over a century ago, Lennox International has built a strong heritage of Innovation and Responsibility. Our position as an innovation leader continually inspires us to promote more efficient energy use and a healthier environment through our product operations. Our engaged and diverse workforce is committed to providing climate control solutions that provide the most value and comfort for our customers.

We are proud to have instilled a shared sense of responsibility and commitment among our approximately 10,000 employees located throughout North America, South America, Europe, Asia, and Australia.

Job Description

Under general direction, liaises with field service, engineering, product managers, and manufacturing to resolve product quality, reoccurring failure, or reliability concerns and drive continuous improvement.

Investigates, analyzes and compiles data to effectively communicate quality or problem description to proper departments. Leads cross- functional project teams to resolves field service issues. Reports on active projects and costs. Maintains status on product quality issues and creates product service and application bulletins when appropriate. Visits customer sites to observe, identify and document field situations, and to assist in resolving the problem. Works with new product development team to evaluate service requirements and technical support guidance. Fulfills requirements for Technical support in the stage gate Decision Process. Reviews new product technical data and assists in identifying training content and requirements to launch new products. May conduct internal training on product and technical updates.


Requires a bachelor's degree in engineering, a related field, or an equivalent combination of education and experience. Requires at least 5 years of relevant HVAC experience.

Projects a positive and professional image at all times, assisting customers promptly and conducting all business in a friendly, courteous and knowledgeable manner. Demonstrates ability to advocate, organize, problem-solve and provide root-cause results. Must be physically able to climb ladders and make roof-top inspections. Have strong understanding of Micrsoft Excel, PowerPoint and Word. SAP knowledge a plus.

Requisition # 2018-16508

Category Sales Support

Shift / Hours Regular

Lennox International is an Equal Opportunity Employer and supports a diverse, inclusive work environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, transgender status, sexual orientation, national origin, genetics, disability, age, or veteran status.

Applicants with Disabilities

If you are an individual with a disability or a disabled veteran who is unable to use our online tools to search and apply for jobs, you may request a reasonable accommodation by contacting us at Recruitment@Lennoxintl.com

E-Verify Participation

For jobs located within the United States, LII participates in the Electronic Employment Verification Program known as E-Verify.

Please visit the E-Verify website for more information on this program.