Lennox Area Zone Manager in Richmond, Virginia

Company Overview

Lennox International (LII) is a leading global provider of innovative climate control solutions for heating, ventilation, air conditioning, and refrigeration (HVACR) markets.

Beginning over a century ago, Lennox International has built a strong heritage of Innovation and Responsibility. Our position as an innovation leader continually inspires us to promote more efficient energy use and a healthier environment through our product operations. Our engaged and diverse workforce is committed to providing climate control solutions that provide the most value and comfort for our customers.

We are proud to have instilled a shared sense of responsibility and commitment among our approximately 10,000 employees located throughout North America, South America, Europe, Asia, and Australia.

Job Description

Responsible for the sales and operational performance of multiple stores within parts of Virigina and northern North Carolina markets totaling 5 stores. Team size and geographic scope are smaller than that of Zone Managers.

  • Directly responsible for recruiting, hiring, training, and developing store teams (Store Managers, Customer Service Associates and Warehouse personnel) with focus on excellent customer service and selling skills.

  • Performs sales and operational coaching, and performance management of store personnel.

  • Responsible for sales of replacement components and aftermarket products through the store network to dealers, contractors, and other relevant segments.

  • Responsible for assigned stores’ profitability based on store sales, margins, and operational expenses.

  • Determines market growth opportunities and executes on the setup and opening of new stores.

  • Responsible for store operations to deliver on the promise of excellent customer service.

  • Responsible for Store safety practices within zone.

  • Coaches stores on inventory practices to ensure accurate inventory through cycle counting and general operational excellence.

  • Provides clear direction by effectively communicating initiatives, priorities, and company strategy.

  • Works closely with Sales team (District Managers, TMs) and Supply Chain/Distribution teams.

  • Additional tasks and responsibilities as determined by the Zone Manager, in order to support the larger zone, and to prepare/develop the Area Zone Manager for future successful candidacy for a Zone Manager role.


Requires a bachelor's degree or equivalent combination of education and experience is required. Requires at least 5 years related experience.

Excellent leadership skills and the ability quickly learn how to coach dispersed teams and individuals to meet sales goals. Experience in the financial and operational aspects of store management. Experience developing brand awareness, sales promotions, and marketing strategies. Strong oral and written communications skills. Expert computer skills including Microsoft Office applications required. Advanced customer service and sales skills in retail. Knowledge of HVAC systems preferred.

Requisition # 2018-15186

Category Sales Support

Shift / Hours Regular

Lennox International is an Equal Opportunity Employer and supports a diverse, inclusive work environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, transgender status, sexual orientation, national origin, genetics, disability, age, or veteran status.

Applicants with Disabilities

If you are an individual with a disability or a disabled veteran who is unable to use our online tools to search and apply for jobs, you may request a reasonable accommodation by contacting us at Recruitment@Lennoxintl.com

E-Verify Participation

For jobs located within the United States, LII participates in the Electronic Employment Verification Program known as E-Verify.

Please visit the E-Verify website for more information on this program.