Lennox Director, Quality Assurance (HVAC Manufacturing) in Stuttgart, Arkansas

Company Overview

Lennox International (LII) is a leading global provider of innovative climate control solutions for heating, ventilation, air conditioning, and refrigeration (HVACR) markets.

Beginning over a century ago, Lennox International has built a strong heritage of Innovation and Responsibility. Our position as an innovation leader continually inspires us to promote more efficient energy use and a healthier environment through our product operations. Our engaged and diverse workforce is committed to providing climate control solutions that provide the most value and comfort for our customers.

We are proud to have instilled a shared sense of responsibility and commitment among our approximately 10,000 employees located throughout North America, South America, Europe, Asia, and Australia.

Job Description

The Director of Quality Assurance is responsible for the long-term quality strategy for the Commercial business segment located at the Stuttgart manufacturing facility. The selected candidate will develop, execute and maintain processes and systems to ensure all products engineered and manufactured within the Commercial division meet customer specifications and achieve superior quality and reliability levels. The successful candidate will have experience in the use of Lean Sigma and other progressive manufacturing techniques. The Quality Director will enjoy significant interface with all functional areas within the Commercial division, with specific emphasis in Engineering, Operations, and Operations Excellence. The selected quality leader will have responsibility for developing a system for measuring quality complete with specific metrics. The Director of Quality will drive processes that not only define and detect quality issues for improvement, but also partner with the manufacturing team to identify and support improvements in the manufacturing processes and products. The design and implementation of a “Quality Management System” (QMS) is a key to success.

  • Creates and maintains a comprehensive Quality strategy; educates and articulates this strategy tirelessly throughout the group.

  • Champions the business’ goal of providing superior quality in products, processes while providing tools and metrics throughout the organization.

  • Develop and lead comprehensive implementation plans for achieving quality objectives.

  • Establish quantitative quality objectives based on customer/market requirements. Develop consensus with management to integrate these objectives into their business annual plans.

  • Define systems for measurement, feedback, and utilization of quality data that supports improvement programs.

  • Identify, validate, and lead manufacturing process improvements that improve product quality and improve process yields.

  • Establish, implement and maintain a closed-loop quality issues resolution process that ensures that all identified quality issues are prioritized, assigned ownership and resolved in an expeditious manner.

  • Will have direct leadership responsibility for one Quality Manager and two Quality Engineers. Total department size is 12 employees.

  • Define and lead the deployment of training programs needed to support quality initiatives. Be actively involved with the initial deployment of best practices that exist and are new to the business.

  • Drive change management and employee involvement to support continuous improvement in quality, productivity and customer satisfaction.

  • Provide liaison with customers in resolving quality issues. Seeks frank customer feedback and works to surface issues via ongoing personal contact and customer visits.

  • Build an effective quality team committed to organizational goals; foster collaboration among team members, functional leadership and the senior leadership in the Commercial division.



  • Bachelor’s degree in Engineering, Business, or Finance, with an advanced degree preferred.

  • Self-motivated, resourceful and entrepreneurial, demonstrating willingness for learning and improvement

  • Strong influencing and communication skills; capable of securing management buy-in, sponsorship and investment through strong articulation of business benefits aligned to broader organizational objectives

  • Exceptional presentation skills to senior executives.

  • Able to motivate and lead teams to achieve goals.

  • The successful candidate will be comfortable working on the factory floor and will be expected to have a strong factory presence.

  • The ideal candidate will have a background encompassing Design Quality, Quality Control, Compliance Test Development, Customer Quality, Manufacturing Quality, and Supplier Quality.


  • Significant Lean/Sigma experience and knowledge of Lean analytics

  • Lean and Six Sigma preferred.

  • Well-developed quantitative and qualitative analytical skills and critical thinking skills

  • Skilled with the use of Microsoft and other business software applications such as Word, Excel, PowerPoint, Outlook, SAP, etc.

  • Exceptional written, verbal, and interpersonal skills that result in effective communications.


  • Continuously, but constructively, demanding of team performance

  • Outstanding cross-functional leadership skills; viewed as credible by business unit/functional leaders

  • Willingness to “constructively dissent” and challenge senior management thinking

  • Visionary leader with a strong business perspective

  • Able to get buy-in and commitment from both internal and external stakeholders

  • Command respect based on experiences

Requisition # 2018-14603

Category Quality Assurance

Shift / Hours Regular

Lennox International is an Equal Opportunity Employer and supports a diverse, inclusive work environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, transgender status, sexual orientation, national origin, genetics, disability, age, or veteran status.

Applicants with Disabilities

If you are an individual with a disability or a disabled veteran who is unable to use our online tools to search and apply for jobs, you may request a reasonable accommodation by contacting us at Recruitment@Lennoxintl.com

E-Verify Participation

For jobs located within the United States, LII participates in the Electronic Employment Verification Program known as E-Verify.

Please visit the E-Verify website for more information on this program.